Fashion. Culture. Community.

Really really really mad/frustrated

So has anyone else had any trouble with purchasing items from the PUG website? I have been waiting for over a YEAR to purchase the Haunted Mansion Girl Necklace. I have been on their waiting list since around April of this year, I have emailed the company directly about 3-5 times regarding when this necklace will come back into stock and have been told "a few months" then "we don't know" then "we are having a issue with getting the glass that covers the necklace because the supplier does not make them anymore" so I thought okay that's reasonable and continued to wait for even more months. I FINALLY get an email today that they are in shortly after 3pm. I tried to order one right after 4pm and the were SOLD OUT!!! I am so angry/frustrated I could scream. Why would you send out emails to the list of people who have been waiting for this item to come back into stock and then not hold enough stock or have enough stock to cover THOSE orders before you put it up on the website? How is that possibly even fair or right? If it were not for the fact that I LOVE that necklace and have been trying to get it for over a year I would just give up and never try to buy stuff from there again....So I just wanted to know if anyone else has had experience with this sort of thing with the PUG store and if so, how was it handled, was it ever resolved to your satisfaction, did you ever end up getting the item? Also, does anyone have the necklace in good condition that they would be willing to sell? Thanks for listening and helping.

Tags: Girl, Haunted, Mansion, Necklace/super, mad.....

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Permalink Reply by Brandi Shuey on November 24, 2012 at 6:29pm

They've had some malfunctioning today to. Some things I tried adding to my cart, and it said it couldn't be added, but it's not a stock issue because I've managed to add those same items to my cart later when I tried again later. Haven't bought anything today either. My 10% code STILL doesn't work for any of the vamp tops. I went to live chat AGAIN today and asked if they would be excluded from discounts all weekend. They didn't know, they just basically said that it was a popular style, and it might be wise to get it while it's there. Sure, this I know. Although, I've been shopping with PUG for over 3 years, and I should be able to at least use that 10% code. Man... if I would have known that they were off limits for this weekends sale, I would have jumped on the $10 off of $50 thing last week :/ No way to predict these things though. Although I'm currently thinking of getting a dress with the Cyber Monday sale... maybe.

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Permalink Reply by Brandi Shuey on November 23, 2012 at 7:31pm

The link to the Sale Terms and Conditions

Black Friday Coupon Rules

If you are using a Coupon Code to shop at Pinupgirlclothing.com on Black Friday (November 23rd, 2012), please note the following terms and conditions. Coupon Codes expire at 11:59PM Pacific Standard Time, 11/23/12. Black Friday Coupon Codes may not be combined with other Promotional Codes. Coupons may not be applied toward Gift Certificates, Tax or Shipping costs. In addition, the following items are not coupon eligible: lm-grace-r-bl, kd-vamp-lpd, LM-SHELF-RD, lm-gia-rd, lm-gia-bk, lm-gia-gld, lm-monica-gld, lm-monica-bk, lm-monica-rd, pc-micheline-gn-lace, DL-VAMP-RD-TOP, DL-vamp-mint-top, DL-vamp-lav-top, DL-VAMP-PH-TOP, DL-VAMP-BK-TOP, DL-VAMP-BLU-TOP, DL-VAMP-TIG-TOP, DL-VAMP-ZBR-TOP, dl-vamp-top-lpd, lm-tamara-porc, lm-tamara-horses, lm-tamara-pl, pc-micheline-bt-lace, pc-lorelei-rt, pc-nicole-wt-floral, pc-nicole-bk, kd-vamp-lpd

Cyber Monday Coupon Rules

If you are using a Coupon Code to shop at Pinupgirlclothing.com on Cyber Monday (November 26th, 2012), please note the following terms and conditions. Coupon Codes are valid from 12:00AM - 11:59PM Pacific Standard Time, 11/26/12. Cyber Monday Coupon Codes may not be combined with other Promotional Codes. Coupons may not be applied toward Gift Certificates, Tax or Shipping costs. In addition, the following items are not coupon eligible: lm-grace-r-bl, kd-vamp-lpd, LM-SHELF-RD, lm-gia-rd, lm-gia-bk, lm-gia-gld, lm-monica-gld, lm-monica-bk, lm-monica-rd, pc-micheline-gn-lace, DL-VAMP-RD-TOP, DL-vamp-mint-top, DL-vamp-lav-top, DL-VAMP-PH-TOP, DL-VAMP-BK-TOP, DL-VAMP-BLU-TOP, DL-VAMP-TIG-TOP, DL-VAMP-ZBR-TOP, dl-vamp-top-lpd, lm-tamara-porc, lm-tamara-horses, lm-tamara-pl, pc-micheline-bt-lace, pc-lorelei-rt, pc-nicole-wt-floral, pc-nicole-bk, kd-vamp-lpd

Thought I'd post for anyone who hasn't seen it.

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Permalink Reply by CBK Siren on November 24, 2012 at 6:00am

I have learned that being put on their wait list is a lengthy process. Having worked in manufacturing at one point, I understand the supplier issues. They probably found the necklace and/or one was returned which put it in inventory. This likely trigged emails to all on the waiting list, when they one had one available. Then it is first come first served. However, PUG would benefit from communicating to its customers from time to time. I too held out hope on a skirt only to find out months later it was not getting restocked.

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Permalink Reply by odette rosselli on November 24, 2012 at 12:17pm

EXACTLY. If they said "we got 2 of this item in" and they immediately disappeared it would totally make sense then.

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Permalink Reply by Bonnie Lynn Bozell on November 24, 2012 at 7:35am

Odette, have you tried going on ebay, or amazon for the necklace? Anytime something runs out on PUG's site, and it's something I've waited for for a long time - I just google it. There's always someone or some shop somewhere in this world that has it. I'm sure you can find it in the PUG swap/sell. :)

Hope that helps (and if someone already suggested it, sorry!)

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Permalink Reply by odette rosselli on November 24, 2012 at 12:18pm

Hi Bonnie, I have checked before and have never been able to locate it, but I am going to double check them all on a regular basis now. Thanks so much!